What if I am not getting push notifications?

If you are not receiveing push notifications the best first step is disabling notifications and then re-enabling them. Follow the steps below for your operating system.

 

Turning on Notifications in iOS:

  1. Open the Settings app on your iPhone.

  2. Scroll down and tap on the app name (or search for it at the top).

  3. Tap Notifications.

  4. Toggle Allow Notifications to ON (green).

Choose your preferences:

  • Alerts: Lock Screen, Notification Center, Banners

  • Sounds

  • Badges

  • Banner Style: Temporary or Persistent

 

Turning on Notifications in Android:

  1. Open the Settings app.

  2. Tap Notifications.

  3. Tap App notifications.

  4. Scroll through the list or search for your app.

  5. Toggle ON the switch next to the app if it's off.